Term and Conditions

1. Acceptance of Terms

By accessing, browsing, or making a purchase from hooeyshop.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

3. Products and Services Description

Hooey Brands offers durable apparel, accessories, and gear with authentic American style. Our product categories include:

• Apparel: Boys & Girls Apparel, Hoodies, Jackets & Vests, Jeans, Shirts, Shorts, Flannels, Dress
• Accessories: Backpacks & Accessories, Auto Accessories, Belts, Beanies, Blankets
• Specialty Items: American Made products, Cowboy Golf gear, Fragrances, Briefs & Socks
• Gear: Durable equipment designed for active lifestyles

4. Orders and Payment Terms

Order Process:

1. Select items and add them to your cart.
2. Proceed to checkout and provide accurate shipping information.
3. Review your order and confirm all details before payment.
4. Submit your order with payment.
5. You will receive an order confirmation email once payment is processed.

Payment Methods:

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted connections.

Order Processing:

All orders are processed and leave our Saint Louis, Missouri workshop within 1-2 business days after payment confirmation.

Pricing and Taxes:

All prices are listed in USD. Customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in the product price or shipping cost.

5. Shipping and Delivery

Shipping Regions:

We ship globally, excluding some remote regions and parts of Asia. If you are unsure whether we ship to your location, please contact us before ordering.

Shipping Methods:

You will receive a tracking number via email once your order ships. Delivery times are estimates and can be affected by customs processing in your country.

Delivery Responsibility:

Once the package is handed to the shipping carrier, risk of loss or damage transfers to you. If your package shows as delivered but you have not received it, please contact your local postal service or shipping carrier first, then contact us if needed.

6. Returns, Exchanges, and Refunds

Return Policy:

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be:

• Unworn, unwashed, and in original condition
• In original packaging with all tags attached
• Accompanied by the original packing slip or order confirmation

Final Sale Items:

Due to hygiene and safety reasons, the following items are FINAL SALE and cannot be returned or exchanged:

• BRIEFS & SOCKS (all intimate apparel)
• FRAGRANCES (if opened or used)
• BEANIES (if the packaging seal is broken)
• Any personalized or custom-made items

Return Process:

1. Initiate Request: Contact customer service at [email protected] within 15 days of delivery with your order number.
2. Prepare Package: Securely pack items in original packaging with packing slip. Clearly mark “Refund” or “Exchange.”
3. Ship to Us: Send to: Hooey Brands Returns, 2187 Blane Street, Saint Louis, MO 63108, USA. Use trackable shipping.
4. Inspection: We inspect returns within 3-5 business days of receipt and email you with status.

Refunds:

Refunds are processed within 5-10 business days after approval and returned to your original payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.

Exchanges:

For size or color exchanges, follow the return process and specify desired item. Standard shipping charges apply for the new shipment unless the exchange is due to our error.

Defective or Incorrect Items:

If you receive a defective or incorrect item, contact us immediately at [email protected]. We will provide a prepaid return label and expedite a replacement or refund at no cost to you.

7. Intellectual Property

All content on hooeyshop.com, including text, graphics, logos, images, and product designs, is the property of Hooey Brands and protected by United States and international copyright laws. The “Hooey Brands” name and logo are trademarks of our company.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission. You may make temporary copies necessary to browse the site and may print or store copies for personal, non-commercial use.

8. Limitation of Liability

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in that policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Missouri, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Saint Louis, Missouri.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

11. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page indicates when revisions were made. Continued use of our website after changes constitutes acceptance of the revised terms.

12. Contact Information

These Terms and Conditions are effective as of October 26, 2023, and apply to all users of hooeyshop.com.